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Support services

Drawing on its hands-on experience as an original equipment manufacturer and maintenance provider, Alstom has developed a portfolio of support services that allow train owners and operators to remain focused on their core business.

Alstom is by your side

Changes to railway organisations or their business environment, such as market liberalisation, rapid changes in technology or the need for expertise in specialized areas, require adapted support services. 

Services designed around the lifecycle of your train

  • Training services based on modern support technologies (simulators, 3D rooms) and over 150 expert trainers
  • Continually updated E-documentation directly available via tablets or terminals on the shop-floor of the customer, resulting in decreases of up to 80% in data access costs (60 illustrated catalogues)
  • Consulting services benefiting from Alstom’s hands-on experience
  • Asset management solutions allowing operators to collect and analyse rail system data for continuous improvement
  • Obsolescence management support throughout the lifecycle of a product
  • Design and construction of depots for all types of trains, with additional services such as the supply of specialised tools

Services customer portal

The services customer portal strengthens the proximity Alstom develops with its customers by making their daily exchanges with Alstom as smooth as possible. Ordering spare parts, training offers and Alstom’s technical expertise are directly available to them through this portal.