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Parts and repairs

Alstom offers an efficient supply chain management for your fleet. Through its 6 centres of excellence and experience as an original equipment manufacturer, Alstom provides a full catalogue of spare parts to operators and maintainers. Thanks to a forecast analysis and an anticipated sourcing, known as the availability service, Alstom optimise prices and shorten lead-times.

Efficient maintenance

The availability of trains is closely linked to the anticipation of spare parts. Whether new or repaired, destined for Alstom trains or not, they must be available for the maintenance teams wherever and whenever they are needed, and at controlled costs.

Reliability and performance

Alstom’s parts supply services and repairs guarantee the best levels of reliability and performance for the key components of the train.

Innovative solutions

Alstom’s e-business solution, PartsFolio, provides access to illustrated spare parts catalogues and maintenance documentation and allows you to order spare parts and request repairs online as well as track the status of orders, requests for repairs and price estimates. PartsFolio therefore allows you to increase traceability and guarantee effective cost control. 

Tailored solutions

  • Spare parts delivery (Alstom and non-Alstom) or spare part kits for preventive and corrective maintenance. Alstom’s catalogue includes 600,000 referenced parts
  • Repairs service for components : this can include components manufactured by Alstom (motors, traction systems, signalling systems, bogies, switchgears, etc.) or other OEMs (brakes, HVAC)
  • Availability: Alstom is committed in terms of price, availability and on-time delivery of spare parts, kits and components after repair
  • Overhauls: guarantee the restoration of key train components to their original condition.
  • Test benches and special tools can be made available in depots to test braking systems, electronic modules and circuit boards

Services customer portal

The services customer portal strengthens the proximity Alstom develops with its customers by making their daily exchanges with Alstom as smooth as possible. Ordering spare parts, training offers and Alstom’s technical expertise are directly available to them through this portal.

Service to operators