Since 2013, five “Customer clubs” addressing Metro, Pendolino and Tramway systems have gathered 146 delegates from 63 companies..
Customer Clubs are worldwide forums for customers to share their professional know-how and views with their peers and with Alstom experts.
Customer Clubs for each system type are run every 12 to 24 months jointly between Alstom and one Club member. It is an opportunity for Alstom to listen to what its customers have to say about their business challenges and their specific needs and to present recent solutions in a customer environment. It also reinforces the customer intimacy beyond the contractual relationship.
In 2015, the second session of the Pendolino Club took place in Manchester. In 2016, the third meeting of the Metro Club will take place in autumn.