The millions of men and women who ride in Alstom rolling stock each day may not consciously analyse the many details shaping their journey. But they feel them. 

“I was on the metro a couple years ago with a friend. I actually worked on the design for that specific train,” explains Passenger Experience Director, Anne Bigand. “While I was explaining some of the finer points of the design, a passenger seated across from us said, "Excuse me. You designed this train? I just love riding it.”

"Why,’ I asked. ‘What about it do you like so much?’”

"I don’t know, exactly," the woman said. "It’s just so comfortable. It feels like home."

To Anne, this is the ultimate compliment.

Emilienstrasse, Eimsbuttel to Wandsbek Berne – U2 to U1, 41 mins

Volker stands at the window of his first-floor apartment in the Emilienstrasse. He watches the sunlight pour through the trees across the street in Wehbers Park. He remembers his daughter, Sabine, playing in the grass when she was a child.

Was it really so many years ago? It feels like yesterday.