FlexCare Sustain: Rail parts, repairs, and overhauls for safe and reliable fleets

EKZ employee working at site in Kazakhstan

Flexcare sustain at a glance

Simple and fast parts ordering and delivery
Reduced inventory with digital warehouse
24/7 support through worldwide network of service centres
For Alstom and other OEM parts and components
Overhaul solutions for all major subsystems
Proactive obsolescence management

Maximise the availability and longevity of your rail assets with Alstom’s FlexCare Sustain™ solutions for parts, repairs, overhauls and obsolescence management. We offer flexible contracts from on demand orders to long-term agreements, with committed costs and lead-times. Alstom provides 24/7 customer care through our worldwide network of service and repair centres to sustain the safety and reliability of your fleets for the long run.

Learn more about FlexCare Sustain solutions in Alstom’s virtual universe

Flexible contracts

Fast parts supply

OEM expertise

Lifting operations - Services Industrial site in Pinto, Madrid

One-stop-shop for all your parts, repair and overhaul needs

Save up to 50% on parts and components by repairing instead of purchasing new ones. As an original equipment manufacturer and maintainer, Alstom offers the broadest portfolio of rail parts and repair services to bring your assets back to like-new condition, while saving you money. Our experts are located all around the world to support you with your needs, regardless of where your fleets operate.

Any part, anytime, anywhere

Alstom is your partner for worldwide spare parts supply and fast delivery with a broad catalogue of over three million referenced parts. Our supply chain expertise ensures we deliver optimal system availability commitments through flexible commercial offerings, from parts supply on demand, to vendor managed inventory, to long-term agreements. We monitor and replenish our customers stock and critical parts as they use them, meaning zero lead times for locally-held parts, and guaranteed 48-hour delivery from our central warehouse. Our return on experience helps us to anticipate your future needs and enhance predictive maintenance, while providing you with lower inventory and higher availability.

3d printing activities at Alstom’s Santa Perpètua site in Barcelona

Short lead times with additive manufacturing

Alstom is using additive manufacturing technology to bring parts to customers in a faster and more sustainable way. We print rail parts using various high-quality materials, including polymers, ceramics and metals. We send digital files of parts from our digital warehouse around the world to our 3D printing hubs, so parts can be printed close to you and delivered as quickly as possible, ensuring optimal system availability. We also have a panel of qualified suppliers to support with larger project needs.

One-stop-shop for all your parts, repair and overhaul needs

Save up to 50% on parts and components by repairing instead of purchasing new ones. As an original equipment manufacturer and maintainer, Alstom offers the broadest portfolio of rail parts and repair services to bring your assets back to like-new condition, while saving you money. Our experts are located all around the world to support you with your needs, regardless of where your fleets operate.
Any part, anytime, anywhere

Alstom is your partner for worldwide spare parts supply and fast delivery with a broad catalogue of over three million referenced parts. Our supply chain expertise ensures we deliver optimal system availability commitments through flexible commercial offerings, from parts supply on demand, to vendor managed inventory, to long-term agreements. We monitor and replenish our customers stock and critical parts as they use them, meaning zero lead times for locally-held parts, and guaranteed 48-hour delivery from our central warehouse. Our return on experience helps us to anticipate your future needs and enhance predictive maintenance, while providing you with lower inventory and higher availability.
Short lead times with additive manufacturing

Alstom is using additive manufacturing technology to bring parts to customers in a faster and more sustainable way. We print rail parts using various high-quality materials, including polymers, ceramics and metals. We send digital files of parts from our digital warehouse around the world to our 3D printing hubs, so parts can be printed close to you and delivered as quickly as possible, ensuring optimal system availability. We also have a panel of qualified suppliers to support with larger project needs.

StationOne marketplace for sustainable parts supply

StationOne™ is your digital solution for simplifying sustainable online parts sourcing. Our B2B online marketplace provides a platform for operators to purchase parts and components for their fleets, with over 158,000 products from various rail sector vendors, including Alstom. Ordering is simple, with personalised support and real-time information on your order. StationOne offers circular economy solutions, from second-hand to repaired parts and equipment, as well as overstock, allowing you to reduce your carbon footprint.

Learn more about StationOne, the online marketplace for rail solutions

Worldwide component overhaul expertise

No matter where your fleets are operating, Alstom experts are nearby to help. Our ten component services centres provide specialised support and a customised maintenance plan for all major rolling stock subsystems including power modules and switchgears, traction, bogies, brakes and train control management systems. We bring your components back to their original condition by leveraging technical expertise, engineering capabilities and knowledge on all key components as an original equipment manufacturer.

Alstom has a full range of services solutions for bogies and their components

Proactive obsolescence management

Rolling stock typically have a lifetime of up to 40 years, and it is inevitable that various electronic components and sub-systems will become obsolete over time. We sustain the safety and reliability of fleets with proactive obsolescence management. Alstom has a proven obsolescence management track record with solutions from monitoring to full reverse engineering, or to sustain the technology, to extend service life and reduce the lifecycle costs of your fleet. Our approach includes a thorough root cause analysis, collaborative efforts with suppliers, and a focus on cost-effective management strategies.

Grain Valley circuit boards — Alstom provides proactive obsolescence solutions to ensure obsolescence impact is mitigated for increased fleet availability

FlexCare Sustain™ key figures

3M+

referenced rail parts
24h

lead-time for parts delivery
50+

repair and overhaul centres worldwide

Experts in brake system repairs and overhauls

Brakes are a critical subsystem for the overall technical performance of trains. As an original equipment manufacturer, Alstom has expertise in designing, manufacturing and maintaining braking systems, including hydraulic and electro/pneumatic equipment. Our brake component service centres support you with customised maintenance plans to cover your unique needs and bring your braking systems back to their original condition. We also offer engineering, industrialisation, testing and training services for maintenance activities on site.

We are developing our in-house capabilities to supply high-performing brake equipment and provide repairs and overhauls for braking systems to our customers by insourcing through strategic mergers and acquisitions. Over the past few years, Alstom has strengthened its expertise in braking systems with the acquisition of companies such as Ibre, specialised in the development, manufacture and supply of cast iron or steel brake discs; Flertex, specialised in the design and manufacture of brake linings for braking systems; and most recently, Ametsis, the benchmark for design, manufature and maintenance of braking systems.

When you choose Alstom as your maintainer, you get all the engineering and executional support of the vehicle integrator. As an original equipment manufacturer, we integrate our industrial and engineering capabilities into our repair and overhaul services, to ensure high performing subsystems. Our maintenance teams are continuously trained and supported to deliver world class overhaul, repairs and product improvement services. Alstom also provides services for braking systems produced by other original equipment manufacturers.

Alstom has services sites around the world with expertise in braking systems. Our component service centre for brakes in Madrid, Spain, supports customers worldwide on hydraulic and pneumatic systems, including those relying on technology from other manufacturers. We also have sites where we provide brake overhauls, such as in Kazakhstan, where we focus on pneumatic brakes for locomotives, and in Algeria and Sydney where we have hydraulic capabilities. Alstom is currently developing capabilities for pneumatic brake repairs and overhauls at a services site in Chile.

SFMTA Vendor-Managed Inventory, USA

For nearly 10 years, Alstom has been ensuring the availability of spare parts for San Francisco’s light-rail, street-car and cable-car fleets. After a first award in 2013 for a five-year contract, SFMTA renewed its trust in Alstom in 2018 for a three-year period and in 2021 for an additional two years. With this contract, Alstom provides budget stability and availability of parts for the customer to focus on maintenance and operation. SFMTA’s fleet has seen outstanding performance, including 99.79% availability in the year 2021/2022 and reliability improved by more than 70%.

Alstom in the United States
StationOne marketplace: Parts supply for RAILPOOL, Germany

StationOne, an Alstom company, has an agreement with RAILPOOL to supply parts from StationOne’s digital catalogue dedicated to Alstom’s Traxx™ locomotives. RAILPOOL’s enterprise resource planning Infor M3 will be connected with StationOne to facilitate a smoother ordering process, enabling RAILPOOL to request prices, and place orders directly from their system. Alstom’s site in Kassel will support with the parts supply.

Alstom in Germany
Obsolescence management for Santiago Metro, Chile

The fleet of Metropolis NS93 used in Santiago was built by Alstom in 1993, and is composed of 34 trains, 236 cars. As the onboard control system, designed 30 years ago, became obsolete, Metro Santiago started facing unavailability risks. Alstom developed a solution strategy for the customer to mitigate risks associated with increased lifecycle costs and system availability, modernising the NS93 fleet, replacing the main electronic boards of the system, and providing technical assistance for a duration of 20 years.
3D printing spares for Trenitalia, Italy

Alstom has a contract with Italian operator Trenitalia to supply 3D-printed polymer spares. Trenitalia is benefiting from lead-time savings, cash savings (with no minimum order quantity or fixed costs), hard inventory reduction with Alstom’s digital warehouse, and a 15% carbon footprint reduction.

Alstom in Italy
TSSSA for Angel Trains Class 180, UK

Alstom is servicing a fleet of 14 Class 180 trains owned by Angel trains and used by three different operators: Grand Central Trains (GCT), First Great Western (FGW) and First Hull Trains (FHT). Alstom signed a spares supply agreement with Angel Trains and a technical support and spares supply agreement with GCT (ten years) and FHT (three years). The fleet has seen a significant increase in performance with 15,000 miles per technical incident versus 7,000 miles at contract signature.

Alstom in the UK & Ireland