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Services

Parts and repairs : guaranteeing optimal spares availability

Wagon repair, Salzgitter, Germany ©Alstom

Parts and repairs at a glance

  • Maximal fleet availability and optimised inventory
  • Excellent reliability from reconditioned components
  • Measurable financial benefits

Good passenger service requires permanently–available rolling stock and sub-systems. Alstom understands the need of relevant spare parts available to keep the assets working, thus it has a wide and flexible range of parts and repairs services ready when and where our customer require them.

Extensive spare parts supply

To keep a rail service on track around the clock, our customers can rely on a range of more than 1,000,000 spare parts numbers, available directly in their warehouse or held in our central stock.

Parts and part kits can be supplied in response to ad hoc requests, based on a pre-defined parts list with negotiated prices. But our supply chain expertise is best employed in our Availability service, where we replenish our customers’ stocks of a list of key critical parts as and when they use them. This means zero lead times for locally-held parts, and guaranteed 48-hour delivery from our central warehouse for the others. The return on experience obtained also helps to anticipate future needs and enhance predictive maintenance, while customers also benefit financially from lower inventories.

Electronic spare parts, Grain Valley, Missouri, USA © CAPA Pictures / Earl Richardson
Electronic spare parts, Grain Valley, Missouri, USA © CAPA Pictures / Earl Richardson
Metallic parts, CEIT supplier, Loudun, France © Alstom Transport/A.Fevrier
Video - PartsFolio delivering enhanced services to maintainers

A seamless e-business solution

Our spare parts, repairs and Availability service are supported by PartsFolio, a supply chain e-business solution seamlessly connecting front office requirements and back office logistics and delivery. With PartsFolio, customers can order and return parts and monitor their progress, also having access to a helpful illustrated parts catalogue. The solution enables closer working between Alstom and the maintainer, and, ultimately, higher fleet availability.

Access to Partsfolio

Component services by Alstom

Our parts and components ranges are complemented by an extensive repair and overhaul service for rolling stock and signalling equipment. Clients can rely on our unit exchange service option for a rapid repair, while our six Lead Service Centers across Europe can remanufacture entire components and return them to as-new condition.

We can also go a step further in reliability for our clients, transferring the technology of the test benches and special tools used by our maintenance teams to third parties, enabling them to test components such as braking systems, electronic modules and circuit boards.

  • 30
    long-term parts framework contracts
  • 1,200
    cars under parts agreement
  • 1
    million of referenced train parts