Services

Digital railway solutions: Unlock higher asset availability, reliability, and performance

Digital solutions at a glance

  • Full range of integrated, modular, and secure solutions tailored to your business needs
  • Solutions for maintenance, operations, and passenger experience
  • Increased availability and reliability of assets
  • Reduced maintenance and operational costs
  • Digital training solutions using eXtended reality technology
  • Highest customer satisfaction and passenger experience

Digitalisation of railway services is crucial to optimise fleet and system performance. As an original equipment manufacturer, operator and maintainer, Alstom is the best partner to help you overcome your business challenges with digital railway solutions tailored to your individual needs. We offer modular and future-proof solutions to optimise your operations and maintenance activities, and enhance passenger experience, helping you reach and exceed your reliability, performance, and profitability targets.

Learn more about digital railway solutions in Alstom’s virtual universe
Continuous operation
Highest availability
Passenger connectivity

Ensuring continuous and safe operation of rail assets

Alstom’s digital solutions ease daily operations activities and keep fleets running safely and reliably. Our asset performance monitoring technology with reliable real-time information enables you to quickly respond to in-service issues. Improve your daily operations with intelligent rostering and harness our remote operation capabilities including train wake up and preparations, and remote software management. Alstom also offers solutions for energy consumption optimisation, including energy usage monitoring and technology to help reduce consumption.

Simulation and training for safe and efficient operation of rail assets

Leveraging the latest virtual (VR) and augmented (AR) reality technology, Alstom offers training and simulation solutions to help prepare your staff to operate rail assets efficiently and safely. With our VR and AR solutions, staff can quickly be trained on a product which is not yet available, providing a safe and accessible training environment. Alstom offers innovative driving simulators with real-world simulation of the complete transport system in 3D and a ‘first person’ perspective.

Increasing asset availability and reliability with digital maintenance

Alstom provides solutions for condition-based and predictive maintenance to maximise availability and reliability while minimsing maintenance costs over time. With HealthHub™, Alstom’s digital solution for predictive maintenance and fleet management, we continuously monitor the health of railway assets, including Alstom and non-Alstom trains, infrastructure, and signalling. HealthHub™ enables up to 20% in material cost savings, and decreases train downtime by up to 30% and recurring faults by up to 50%.

  • Ensuring continuous and safe operation of rail assets

    Alstom’s digital solutions ease daily operations activities and keep fleets running safely and reliably. Our asset performance monitoring technology with reliable real-time information enables you to quickly respond to in-service issues. Improve your daily operations with intelligent rostering and harness our remote operation capabilities including train wake up and preparations, and remote software management. Alstom also offers solutions for energy consumption optimisation, including energy usage monitoring and technology to help reduce consumption.

  • Simulation and training for safe and efficient operation of rail assets

    Leveraging the latest virtual (VR) and augmented (AR) reality technology, Alstom offers training and simulation solutions to help prepare your staff to operate rail assets efficiently and safely. With our VR and AR solutions, staff can quickly be trained on a product which is not yet available, providing a safe and accessible training environment. Alstom offers innovative driving simulators with real-world simulation of the complete transport system in 3D and a ‘first person’ perspective.

  • Increasing asset availability and reliability with digital maintenance

    Alstom provides solutions for condition-based and predictive maintenance to maximise availability and reliability while minimsing maintenance costs over time. With HealthHub™, Alstom’s digital solution for predictive maintenance and fleet management, we continuously monitor the health of railway assets, including Alstom and non-Alstom trains, infrastructure, and signalling. HealthHub™ enables up to 20% in material cost savings, and decreases train downtime by up to 30% and recurring faults by up to 50%.

Boosting maintenance efficiency with advanced analytics

Alstom uses advanced analytics to improve maintenance efficiency, and constantly improves the performance and level of automation of our analytics. We provide reliable information on the current and future condition of rail assets through Artificial Intelligence (AI), railway engineering knowledge, and data scientist expertise. We turn diagnostic events into actionable alerts, enable condition monitoring, and anticipate failures with predictive analytics. This leads to better performing rail assets by enabling faster troubleshooting and repairs, reducing over maintenance, and eliminating downtime.

Advanced maintenance analytics ensure the highest fleet performance
Using 3D cameras and lasers, Alstom’s TrainScannerTM automatically enables condition-based and predictive maintenance for wheels, brake pads and pantograph carbon strips, as well as on under-frames and body shells.
Alstom’s TrainScanner™ in Poland

Harnessing smart data acquisition devices for automated inspections

Alstom provides automated inspection using smart data acquisition devices to monitor the condition of rail assets to improve reliability and availability and reduce maintenance costs. We use various devices depending on inspection needs, including TrainScanner™, Alstom’s solution for automatic train check-ups, InfraScanner for rail infrastructure, smart sensors, test benches and data interfaces. All related asset information from different data sources is consolidated into HealthHub™, where it can be analysed, and if there are faults, maintenance activities can be planned and executed.  

Digitalisation for a seamless passenger experience

Digitalising the passenger experience is key to encouraging more people to choose rail over roads. With Alstom’s digital solutions for passenger experience, journeys onboard the train are more enjoyable, comfortable and safe for passengers. We offer dynamic passenger information systems to guide passengers in real-time from A to B, passenger entertainment systems with the latest technological advancements, and passenger security solutions including smart CCTV, streaming, and analytics.

Passenger information system onboard an Réseau express métropolitain (REM) automated metro vehicle

Digital railway solutions key figures

18K+
cars monitored from 90 fleets with HealthHub™
15+
fleet support centres across 14 countries
125+
driving simulators sold around the world
Alstom's condition-based & predictive maintenance solutions

Digital depot: Taking maintenance to the next level

Alstom’s digital depot seamlessly integrates the latest technologies for smart maintenance to streamline maintenance processes, monitor asset health in real-time, and optimise operational efficiency. Using data-driven insights, our digital depot takes maintenance to the next level, finding faults before they occur, enabling better task planning, and quickly resolving issues to quickly bring our customers’ trains back into service with the highest performance.

  • This image shows a graphic of Alstom’s digital depot. In the centre of the graphic is a train track that loops into a rectangular shape with four trains running along the track. Inside the track, it has the Alstom logo and says ‘Digital depot’. Outside of the track, the graphic is split into three sections: Fleet monitoring and management at the bottom-centre of the graphic, Smart execution on the right side of the graphic, and Customer engagement on the left side.

    The following graphics and text can be found in the image:

    Fleet monitoring and management:

    • One the right side, there is a train passing through Alstom’s TrainScanner™ for condition monitoring, and beside it there is text which says: Big data analysis.
    • Close to the TrainScanner, there is a graphic with a large screen with data and two employees reviewing it. The text beside it says: Fleet planning and life cycle management.
    • One the left side, the graphic shows a control centre with a screen showing train data, and three employees at a desk monitoring the health of trains. The text below says: Train health monitoring and predictions.

    Smart execution:

    • Along the track, there is a graphic with a train alongside a digital twin, the text says: Digital twin.
    • There are two employees near the train with two texts, one says: Digital documentation and safety, and the other says: Task assignment and execution.
    • On the right side of this section, there is a graphic of an employee using virtual reality technology and the text says: Extended reality.
    • In the middle, there is a graphic of a 3D printer which says 3D print, and the text beside it says: 100% parts availability.
    • On the left side there are four screens with graphs and three employees reviewing them, and the text says: Lean maintenance management.

    Customer engagement

    • Along the track in this section there are two trains.
    • At the top of the section, the graphic has two screens with data and one employee reviewing the screens, and there is another employee at a desk working at a computer. The text says: Real-time fleet interface.
    • Below, there are two screens with data, and two desks, each with an employee working. The text says: Operational performance.

Transforming data into actionable insights

Collecting and analysing data is critical for optimising the performance of railway systems and enables better maintenance planning, more efficient operations, and the highest passenger satisfaction. Alstom turns the data collected and analysed into actionable insights, and in turn, helps customers to better manage their daily operations. With the data collected we can mitigate and resolve many common issues that railway operators face. 

Optimising energy with advanced data analytics

With rising energy prices, many operators are looking to reduce their energy consumption. But first, they need to understand how their fleet is consuming energy. Alstom’s digital solutions collect energy data from a fleet, and then it is consolidated and analysed in HealthHub™. The data provides a breakdown of energy consumption across the fleet by vehicle, but also by equipment and components. This data analysis enables operators to truly understand energy usage so that they can make informed decisions to reduce energy costs and environmental impact.

Reducing brake pad usage and maintenance costs

Driven by a high wear rate, brake pad maintenance can be very costly for operators, amounting to €600,000 per year. Alstom’s TrainScanner™ brake pad monitoring system can be installed to collect measurement data from brake pads. The data is then integrated into HealthHub™, where it can be reviewed by the local maintenance team to help them understand the condition of each brake pad. This reduces inspection time, improves maintenance scheduling, and reduces labour costs.

Extending the life of wheelsets with data fusion

Wheelsets are the number one cost when it comes to maintaining trains. Harnessing data from wheelsets optimises maintenance strategies and lowers maintenance-related costs. Alstom merges wheel data collected from all available data sources, including lathe, manual measurements, Alstom’s TrainScanner™ solutions, and customer-owned devices. This allows us to obtain more reliable insights on the condition of wheelsets without costly investments and enables wheelset life extension by up to 20%.

Monitoring toilet maintenance requirements to prevent in-service failures

Train toilets and sinks are used by passengers many times a day. This makes it a critical part of train operations and passenger experience. Non-functioning toilets can result in trains being pulled out of service, leading to penalties up to €10,000 per instance and a loss in passenger confidence. Toilets and sinks can be fitted with sensors to remotely monitor their condition and status. Alstom’s HealthHub™ with advanced analytics consolidates and analyses this data, providing information on the status and condition making it easy for maintainers to take the required maintenance actions, resulting in higher train availability and preventing penalties.

Using social media data to improve passenger experience

Analysing data from social media can be very useful for operators, helping them to gain insights on passenger experience and in-service issues. Rail passengers post about their travel experience on social media every day, but it can be difficult to review due to the volume of conversations. Alstom’s social media dashboard in HealthHub™ monitors posts on “X” (formerly Twitter) in an efficient way. Operators can review thousands of social interactions per day, seeing everything relevant to them across the social platform, enabling them to identify issues in real-time and quickly react to customer needs and concerns.

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