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Alstom inaugurates the Regiolis After-Sales Service premises in Metz

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Alstoms After-Sales Service premises for Regiolis that will circulate in the Lorraine Region were inaugurated on 5 September 2013 at the SNCF Technicentre in Metz. The event was attended by Patrick Hatzig, Vice-President of the Lorraine Region in charge of Mobility, Alain Autruffe, SNCF Lorraine Regional Manager, and Jérôme Wallut, Managing Director of Alstom Transport France. The After-Sales Service centre is intended to support the delivery of the first Regiolis train for the Lorraine Region in late September.

The After-Sales Service team in Metz is made up of four technicians experienced in mechanics, electronics and IT. Today it is using its skills to serve the SNCF and the Lorraine Region in two main assignments: the first is to train SNCF agents to drive the Regiolis and prepare them to obtain their Commercial Operation Authorisation from the Public Office of Rail Safety (Etablissement Public de Sécurité Ferroviaire, EPSF). The second assignment will involve corrective maintenance of equipment once the trainsets have been commissioned throughout the warranty period.

After-Sales Service is part of a new Alstom solution called PMCO1 - an integrated fleet support tool intended to optimise the maintenance and availability of the Regiolis trains from Alstoms Coradia range that will circulate in France2. In addition to the team of technicians at customer depots, the After-Sales Service is equipped with a dedicated parts warehouse and Alstom TrainTracer software, which monitors train condition in real time and anticipates eventual maintenance operations to be carried out. The aim of the PMCOs tool is to guarantee a high degree of reliability and fleet availability.

To conduct maintenance operations, the team is supplied in less than 24 hours with replacement parts from the Metz warehouse, which has an inventory intended to cover the needs of the Lorraine Region, as well as parts and maintenance tools from the central warehouse located at the Alstom site in Reichshoffen. With a surface area of 700 m2, this warehouse groups centralises more 1,300 references and 14,000 Regiolis train parts.

The Lorraine Region ordered 10 Regiolis trainsets from Alstoms Coradia range. The hybrid trains3 are 72 metres long (4 cars) and operate at two difference voltages4. They are equipped with station systems to guide people with visual impairments using a solution developed by the Nancy-based company Phitech, a system to count passengers, spaces for bicycles, etc. The first Regiolis trains will be commissioned in 2014.

The manufacturing of Regiolis trains generates more than 4,000 jobs in France at Alstom and its suppliers, thus contributing to Alstoms taking root in Frances regions. Indeed, 6 out of 10 Alstom facilities in France are taking part in the project: Reichshoffen (design and assembly), Ornans (motors), Le Creusot (bogies), Tarbes (traction chains), Villeurbanne (on-board computer systems) and Saint-Ouen (design). 

1 - Plateforme de Maintien en condition opérationnelle
2 - As of today, 182 Regiolis trains have been ordered by 12 French Regions, as part of the contract signed between Alstom and SNCF in 2009
3 - Diesel-electric
4 - 25kV and 1500 V

20130905---Regiolis_after_sales_service.jpg

The new generation of regional trains

Press contacts

Linda Huguet / Justine Rohée (Alstom Transport HQ)
Tel: +33 1 57 10 42 / 18 81
linda.huguet@transport.alstom.com; justine.rohee@transport.alstom.com