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Services

Support services : dependable support to operators and owners with all the newest technologies

Driving simulator, Belfort, France © Alstom / Pascal Aimar

Support services at a glance

  • A wide range of employee training courses
  • A widely acclaimed customer portal
  • Obsolescence monitoring and management

With its unrivalled experience as an equipment manufacturer and maintainer, Alstom is well-placed to support and assist its customers in fulfilling their operations and maintenance objectives over time.

A reference in railway support

In a fast-evolving legal and technological environment, railway undertakings need to constantly maintain their level of expertise to continue to deliver world-class services to their passengers. Alstom’s broad spectrum of know-how, ranging from infrastructure to rolling stock maintenance, helps its customers stay ahead of the game, anticipate new requirements and keep their employees fully trained in their specialities.

La Rochelle, France © Alstom / TOMA – C. Sasso
La Rochelle, France © Alstom / TOMA – C. Sasso

Rolling stock management

Alstom offers customers an extensive set of resources to effectively look after their fleets. Constantly-updated E-documentation available on mobile devices, with its 60 illustrated catalogues, provides workshops with the latest information on parts and components while substantially reducing data access costs. And maintainers can receive valuable assistance in monitoring and managing obsolescence thanks to an alert system.

Our user-friendly online customer portal offers instant technical support and experience sharing to help customers save time, in addition to other parts and repairs applications such as PartsFolio.

Training for life

We offer our customers a wide range of training solutions for their operations and maintenance staff aiming at optimising the use of equipment and systems throughout their lifecycle.

Using a wide range of educational methods (classroom sessions, e-learning, on-job coaching, augmented reality, driving simulators, etc.), trainees can acquire and perfect their knowledge in 50 different technical fields. These cover all aspects of rolling stock and rail systems, driving, maintenance, signalling and train control, infrastructure and depot management.

We deploy our resources, with 100 expert training consultants, on customers’ sites and across our network of Transport Knowledge Centers located in Europe, Asia and the Americas.

  • 200+
    accounts connected to our customer portal with over 1,000 users
  • 1,700
    trains connected
  • 1,000
    people trained every year