Passenger solutions: Enhancing the passenger experience

Keeping passengers informed 

Providing real-time journey information is considered to be one of the top three challenges facing train operators, and it also remains high in passenger complaints when things go wrong.  Increasing and maintaining customer satisfaction through communication is crucial in a world where information is all around us.

Being able to deliver travel updates, live news, weather, and location-specific information - either directly to passengers’ own devices or via onboard displays - can significantly improve a train operator’s relationship with their passengers.

Enabling a direct relationship

Nomad's passenger portal delivers on-demand, managed-content directly to passengers’ own devices, such as a tablet, smartphone or laptop. Utilising the trains existing IP network as an extension of the passenger WiFi service, the portal can be maintained using an on-shore content management solution, designed specifically for the rail environment. And applying Nomad’s passenger authentication processes enables train operations to recognise returning passengers.

Generating revenue from a better experience

Being able to provide distributed infotainment, entertainment and commercial content - using scheduled programming technology - not only delivers a positive passenger experience, but also provides future revenue opportunities, such as future travel needs and related travel services, as well as potential advertising space targeted at specific dates and seasons.